Refund & Return Policy

Effective Date: January 6, 2025.

At Snapynapo, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer a simple return and refund policy to ensure your shopping experience is hassle-free.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition, unworn, and unused.
  • The item must be returned within 30 days from the date of purchase.
  • All original tags and packaging must be intact.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Items marked as final sale or clearance.
  • Custom-made or personalized products.
  • Gift cards or downloadable digital products.

3. How to Initiate a Return

If you would like to return an item, please follow these steps:

  • Contact our customer service team at info@snapynapo.com or call us at (501) 977-0192 to initiate the return process.
  • Provide your order number, the reason for return, and any relevant details to help us process your return promptly.
  • Our customer service team will guide you through the return process and issue a return authorization if necessary.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping service for your return. Snapynapo is not responsible for lost or damaged items during the return shipment.

5. Refund Process

Once we receive your returned item and verify its condition:

  • We will process your refund to the original payment method within 5-10 business days.
  • Please note that shipping fees are non-refundable.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@snapynapo.com. We will resolve the issue by either offering a replacement, repair, or a full refund.

7. Exchanges

We do not offer direct exchanges. If you would like a different size or color, please return the original item for a refund and place a new order for the desired item.

8. Changes to the Refund & Return Policy

We reserve the right to update or modify this policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Please review this policy periodically for updates.

9. Contact Us

If you have any questions or concerns about our Refund & Return Policy, please reach out to us at:

  • Email: info@snapynapo.com
  • Phone: (501) 977-0192
  • Address: 607 Saint Vincent St #A Morrilton, Arkansas(AR), 72110